Electronic Repeat Dispensing (eRD)

FAQs

1. I have been told from the Glenfield Surgery that I would be eligible for Electronic Repeating Dispensing (eRD) service, what does this mean?
Electronic Repeat Dispensing is where your nominated pharmacy will receive a batch of your repeat prescription(s) from the surgery when your medication is due to run out. It saves you from ordering repeat medication online or having to drop a repeat slip at the surgery. You would simply need to go to the pharmacy, or contact the pharmacy to make delivery arrangements, to pick up your repeat medication when you’ve only got a few days of medication left.

2. I sometimes have a prescription(s) for a medication that is not on my repeat, would this also be part of the service?
Medication that is not on your repeat would need to be ordered as you would usually do; the pharmacy will not receive batch prescriptions for this.

3. What happens if I want to switch my nominated pharmacy?
You can simply switch nominated pharmacies by asking for your new pharmacy to nominate you as one of their regular patients. When your next batch of prescriptions is due they will be available for the new pharmacy to dispense this medication as long as the prescription has not been already downloaded/ dispensed at your old pharmacy.

4. What happens if I would like to have two batches of my prescription due to me going away on holiday?
The pharmacy can provide two prescriptions worth of medication, as long as it is clinically appropriate. This would be at the discretion of the pharmacy staff.

5. I am on the eRD service but one of my repeat medication(s) has been stopped, would I still get this medication(s) on my future prescriptions?
The medication on your future prescriptions should be stopped as long as the pharmacy has not downloaded/ dispensed the medication already.

6. I am on the eRD service and a medication has been added onto my repeat, will this be medication added onto my future batch prescriptions?
Your new or changed medication will usually not be added automatically to your batch of prescriptions. If your prescription is changed by a clinician, please contact The Glenfield Surgery and ask to speak to the practice pharmacist to ensure this also gets changed on your batch of prescriptions.

7. What if an item on my prescription is out stock?
If an item is out of stock, the pharmacy would need to follow the same process as if it was any other prescription. You would either need to ask to take this prescription to get it dispensed at another pharmacy or you would need to contact the surgery in regards to getting an alternative prescription.

8. Do I need to declare exemption or pay for each eRD?
Yes, each time a prescription is dispensed from the pharmacy an exemption would still need to be declared. If you pay for your prescriptions then the prescription charges for each item would still apply.

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