📣 Important Update: Support for the 8am Rush – Meet EMMA

We’re always looking for ways to improve your experience with our practice, especially during the busy 8am period when many of you are trying to get through to us.

We are currently in the soft-launch phase of EMMA, our new QuantumLoop AI Patient Assistant, designed to help manage morning call volumes more efficiently. This means that when you call us, you may be greeted and supported by EMMA.

What EMMA Does:

• 📞 Answers phone calls with care

• 📝 Collects appropriate information that helps us with your heath-care concern

• 👩‍⚕️ Helps our care navigators to direct you to the appropriate clinician or admin team

• ⏰ Reduces the 8am rush

This is part of our commitment to making it easier for you to access the care and support you need, without the frustration of long wait times in the morning.

We appreciate your support as we introduce this new service and continue to improve how we care for you.

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Surgery Intellect (Our AI-powered scribe) 

How We’re Improving Your Appointment Experience:

We are excited to introduce you to Surgery Intellect, powered by TORTUS, our AI-powered scribe, making your GP visits more efficient and personalised. 

It is here to ensure your doctor can spend more time focusing on you rather than on administrative tasks. The technology is unobtrusive; the only difference you’ll notice is a small, discreet microphone. 

What Does Surgery Intellect, Powered by TORTUS, do?

Clinical assistance: Surgery Intellect, powered by TORTUS, assists our clinicians by taking notes and summarising your discussions. This ensures your medical records are precise and easier to understand. The notes are always reviewed by your clinician to make sure they are accurate and reflect the issues discussed. Don’t worry — only information that’s important for your health is captured.

Privacy and security: Your privacy is paramount. Surgery Intellect, powered by TORTUS, complies with all UK data protection regulations, including GDPR. Rest assured, your personal information is secure and confidential.

No long-term storage: Surgery Intellect, powered by TORTUS, only transcribes the health and care information from your consultation and doesn’t store any personal information.

How Does Surgery Intellect, powered by TORTUS, Benefit You?

The introduction of this technology brings several benefits to your healthcare journey:

• More engaged consultations: By removing the need to constantly type or write notes, our Healthcare Professionals can focus entirely on listening to you. This allows for a more natural, attentive conversation, stronger patient-clinician relationships, and the assurance that you are being fully heard.
• Quicker time to care: This technology helps to automate administrative tasks that would traditionally be done after your appointment. Important actions like referral documents and patient letters can be drafted instantly, meaning you get the information and onward care you need, faster.
• Better continuity and record accuracy: Surgery Intellect, powered by TORTUS, captures the details of your consultation accurately and consistently. This ensures your medical record is complete and up-to-date, improving the continuity of your care and reducing the need to repeat information.
• Confidence that your consultation is documented securely: your personal data will never be used for AI training. Your privacy is paramount.

Should you have any questions about this new feature, please do not hesitate to ask a member of our team..

If you do not wish for Surgery Intellect, powered by TORTUS to be used during your appointment, just let us know. Your comfort is our priority.

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Adult Care and Support Services Directory 

https://online.flippingbook.com/view/266929139/

Social Support Available

If you are feeling lonely or isolated, please see the attached links of support services available.

https://www.leicspart.nhs.uk/mental-health/

https://www.rflifelinks.co.uk/local-activity-group/

https://www.ageuk.org.uk/

https://www.leicestershire.gov.uk/popular-now/directories/information-and-support-directory/papyrus-hopelineuk-suicide-prevention

Important message from the head of Children's Emergency Department

If your child is unwell, this video gives advice on what to do, from Damian Rowland, head of Leicester Hospitals children's emergency department. Please use NHS 111 to get the right care at the right place. Click this link to watch:

Mental Health Community Support Leaflet

Please click here to see the newest booklet that shows all mental health support groups and activities within Leicester, Leicestershire and Rutland. This includes cafe's, talking services and new phone apps that you can do in the comfort of your own home.