Click on the link below to learn more about how your information is collected and used with regards to Covid - 19
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Patient Services Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
POhwer Advocacy
POhWER Advocacy has been commissioned by the local authorities to provide the NHS Complaints Advocacy service in Leicester City, Leicestershire and Rutland. The service is free, independent of the NHS and confidential.
For information on POhWER please click link below:
https://www.pohwer.net/Handlers/Download.ashx?IDMF=710e8b01-85f7-4269-875a-97b75bfc0628
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Chaperone Policy
The Glenfield Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
This Chaperone Policy adheres to local guidance and policy - i.e. : 'NCGST Guidance on the role and effective use of chaperones in Primary and Community Care settings.
The Chaperone Policy is clearly advertised through patient information leaflets, website and can be read at the practice upon request. A poster is also displayed in the Practice Waiting Areas.
All patients are entitled to have a Chaperone present for any consultation, examination or procedure where they consider one is required. The Chaperone may be a family member or friend but on occasions a formal Chaperone may be preferred.
The Healthcare Professional may require a Chaperone to be present for certain consultations.
All staff are aware of and have received appropriate information in relation to this Chaperone Policy.
All trained Chaperones understand their role and responsibilities and are competent to perform that role. All Chaperones have received relevant training and have been DBS checked.