Appointments

1. Our phone lines and doors open at 8:30am. Phonelines will close between 13:00pm and re-open at 14:00pm, however, the surgery remains open for walk in queries. Apart from pre-booked appointments on our late evening clinics, the surgery doors and phonelines close at 18:00pm (apart from an emergency). Should you require an urgent same day appointment, it is essential that you call as early as possible and before 10:00am. These same day appointments may cause a patient advisor to ask for a brief reason for the urgency.

2. Some short term urgent medical conditions (ear infection, simple UTI's etc.) can be dealt with by our local pharmacists in the area. You could be offered this as an alternate rather than an urgent appointment at the surgery. These pharmacists are trained in triaging and prescribing. For further information on CPCS (Community Pharmacy Consultation Service) Referral's please click here.

3. Please be advised that when booking a telephone appointment with one of our GP's, you will not be given a exact time. This will be confirmed either "am" or "pm". Should you require a specific time frame, a note can be added for the doctor. Note that when checking your appointment via the NHS app, the time stated for the call is for our booking system ONLY and not for the time of the call.

4. Please ensure your telephone number accepts "No Caller ID" calls as some of our GP's and clinician's call from their own work phones. This sometimes can be the cause to many missed appointments.

Patient Responsibilities

• Patients should attend their appointments at the arranged time. Should the person be running late or can no longer attend, they should inform the surgery as soon as possible.
• Patients should be aware that our car park can get extremely busy so leaving early for your appointment is essential to ensure you find parking and checking in before your appointment time. If the car park is at a standstill (causing you to be late) the person should call and let the surgery know.
• We expect that patients will understand that appointments are for one person only. Additional appointments should be made for more than one person

• Requests for help and advice for non-urgent matters should be made during surgery hours only.

• Many problems can be solved by advice alone and patients should not always expect a prescription.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by the clinician. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Teaching & Training practice

Our surgery is a teaching and training practice, therefore, we have changes in doctors happening frequently. We offer help and support to registered doctors who are looking to progress their careers in General Practice. Our registrar doctors are fully qualified to deal with patients and will be offered support, advice and supervised by our GP partners.

Some of our registrars occasionally sit in with our GP's during consultations. You will be advised of this and asked if you are happy for this. Please advise one of our patient service advisors if you are not happy with this.

Blood Tests

A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:

• assess your general state of health
• confirm the presence of a bacterial or viral infection
• see how well certain organs, such as the liver and kidneys, are functioning

A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface.

You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website.

For child blood test information, please click here.

All Test Results 

Please call after 10:00am to enquire about your test results as our patient service advisors only deal with appointment requests up until this time.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results. Should you require authority on a patients medical records, please see our "Useful Patient Forms" at the top of the page.

Test results can take up to 2 weeks to get back to the surgery. Should any result come back as action needed, a patient service advisor or medical professional will be in touch to advise you of the next steps.