PLEASE SEE ABOVE TO ORDER YOUR MEDICATION RATHER THAN POSTING THEM THROUGH THE POSTBOX. WE ARE ENCOURAGING ALL PATIENTS WITH ONLINE SERVICES TO USE THIS SERVICE AS A FIRST INSTANCE TO LIMIT THE USE OF PAPER. ALTERNATIVELY YOU MAY DOWNLOAD THE NHS APP VIA THE LINK BELOW

https://www.nhs.uk/nhs-app/

Please Note: If you have no access to order online or via the NHS app, then there is no need to come into the surgery to post your prescriptions. These can be posted in the Green Letter box outside the front door and is accessible 24/7.

Prescription FAQ's

What is a repeat prescription?

A repeat prescription is a list of medication and/or appliances you will most likely need to take regularly and hence can be ordered without needing to see or speak to anyone at the practice.

How can I order my repeat prescription?

There are two ways that you can order items from your repeat prescription. You can either tick what you need on your repeat slip and post this in the designated green postbox based outside of the main door. Alternatively, if you have access to your online account, you can put the request through on our website.

How can I get access to my online account?

An application form can be collected from the front desk and when this is submitted alongside two forms of identification, you will be provided with your online login details.

Where will I be able to collect my prescription from and when?

If you have nominated a chemist, your prescription will be sent to them electronically within two working days of your request. Chemists can take a further working day to get your medication ready so please keep this in mind. If you have decided to not nominate a chemist, your prescription will be available to collect from the reception front desk after two working days.

What if I have lost my repeat slip?

You can still order your medication online, even if you have lost your repeat slip. If you wish to request your medication by dropping your repeat slip off in the foyer, you can ask your nominated chemist to print off a replacement for you to tick.

Can I order items that are not on my repeat slip?

You can order medication that you have had prescribed by the practice in the past by either filling in an acute prescription request form, found in the porch of the main entrance and then posting this in the postbox outside. Alternatively, this request can be made via the query box online. If you would like to request a medication that you have not had before, you will need to book an appointment to speak to a clinician.

Why are some of my regular medicines not being added to my repeat? 

There are some medicines which carry a higher risk and in the interest of patient safety, we ask patients to request them as an acute prescription when they are needed. This is so that the medication request is scrutinised more closely to ensure it is safe for you to continue taking them. Short term medication will also not be added to your repeat prescription and should be requested on an acute basis.

Electronic Repeat Dispensing (eRD)

FAQs

1. I have been told from the Glenfield Surgery that I would be eligible for Electronic Repeating Dispensing (eRD) service, what does this mean?

Electronic Repeat Dispensing is where your nominated pharmacy will receive a batch of your repeat prescription(s) from the surgery when your medication is due to run out. It saves you from ordering repeat medication online or having to drop a repeat slip at the surgery. You would simply need to go to the pharmacy, or contact the pharmacy to make delivery arrangements, to pick up your repeat medication when you’ve only got a few days of medication left.

2. I sometimes have a prescription(s) for a medication that is not on my repeat, would this also be part of the service?
Medication that is not on your repeat would need to be ordered as you would usually do; the pharmacy will not receive batch prescriptions for this.

3. What happens if I want to switch my nominated pharmacy?
You can simply switch nominated pharmacies by asking for your new pharmacy to nominate you as one of their regular patients. When your next batch of prescriptions is due they will be available for the new pharmacy to dispense this medication as long as the prescription has not been already downloaded/ dispensed at your old pharmacy.

4. What happens if I would like to have two months worth of my prescription due to me going away on holiday?
The in-house pharmacist’s can provide two prescriptions worth of medication, as long as it is clinically appropriate. This would be at the discretion of the pharmacy staff.

5. I am on the eRD service but one of my repeat medication(s) has been stopped, would I still get this medication(s) on my future prescriptions?
The medication on your future prescriptions should be stopped as long as the pharmacy has not downloaded/ dispensed the medication already.

6. I am on the eRD service and a medication has been added onto my repeat, will this be medication added onto my future batch prescriptions?
Your new or changed medication will usually not be added automatically to your batch of prescriptions. If your prescription is changed by a clinician, please contact The Glenfield Surgery and ask to speak to the practice pharmacist to ensure this also gets changed on your batch of prescriptions.

7. What if an item on my prescription is out stock?
If an item is out of stock, the pharmacy would need to follow the same process as if it was any other prescription. You would either need to ask to take this prescription to get it dispensed at another pharmacy or you would need to contact the surgery in regards to getting an alternative prescription.

8. Do I need to declare exemption or pay for each eRD?
Yes, each time a prescription is dispensed from the pharmacy an exemption would still need to be declared. If you pay for your prescriptions then the prescription charges for each item would still apply.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.