Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our Online tool available Monday to Friday from 8am to 6.30pm (excluding bank holidays) We will respond within 4 hours during opening times
• phone us on 0116 233 3600, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist. 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please be advised that when booking a telephone appointment with one of our GPs or clinicians, you will not be given a exact time. This will be confirmed either "am" or "pm". Should you require a specific time frame, a note can be added for the doctor. Note that when checking your appointment via the NHS app, the time stated for the call is for our booking system ONLY and not for the time of the call.

To request a routine appointment in the next 7 days:

• use our Online tool Monday to Friday from 8am to 6.30pm (excluding bank holidays). We will respond within 4 hours during opening times
• phone us on 0116 233 3600, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist.
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

Please be advised that when booking a telephone appointment with one of our GPs or clinicians, you will not be given a exact time. This will be confirmed either "am" or "pm". Should you require a specific time frame, a note can be added for the doctor. Note that when checking your appointment via the NHS app, the time stated for the call is for our booking system ONLY and not for the time of the call.

Please ensure your telephone number accepts "No Caller ID" calls as some of our GPs and clinicians call from their own work phones. This sometimes can be the cause to many missed appointments.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 0116 233 3600, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.

You may only request a home visit if you are housebound or are too ill to visit the practice. A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Our GP's may triage (telephone) you before making a home visit or pass onto another healthcare provider if the GP feels you need treatment and they are unable to get to you within a reasonable time. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. 

• Patients should attend their appointments at the arranged time. If the patient is running late or can no longer attend, they should inform the surgery as soon as possible.
• Patients should be aware that our car park can get extremely busy so leaving early for your appointment is essential to ensure you find parking and checking in before your appointment time. 
• We expect that patients will understand that appointments are for one person only. Additional appointments should be made for more than one person
• Requests for help and advice for non-urgent matters should be made during surgery hours only.
• Many problems can be solved by advice alone and patients should not always expect a prescription.

Our surgery is a teaching and training practice, therefore, we have changes in doctors happening frequently. We offer help and support to registered doctors who are looking to progress their careers in General Practice. Our registrar doctors are fully qualified to deal with patients and will be offered support, advice and supervised by our GP partners.

Some of our registrars occasionally sit in with our GP's during consultations. You will be advised of this and asked if you are happy for this. Please advise one of our patient service advisors if you are not happy with this.

If your child is unwell, this video gives advice on what to do, from Damian Rowland, head of Leicester Hospitals children's emergency department.

Please use NHS 111 to get the right care at the right place.